Last updated: July 21, 2026
Thank you for choosing to be part of our community at MyCarHQ ("Company," "we," "us," or "our"). MyCarHQ is a product of KeyMotive LLC. We are committed to protecting your personal information and your right to privacy. If you have questions or concerns about this policy or our data practices, contact us at webmaster@mycarhq.com.
MyCarHQ connects vehicle owners with their trusted auto repair shop — letting you create an account, track your vehicle's service history, see upcoming manufacturer-recommended maintenance, receive offers from your shop, and message your shop directly. When you use MyCarHQ (the "Services"), you trust us with your personal information. This policy explains what information we collect, how we use it, and what rights you have.
We collect personal information that you voluntarily provide when you register for an account, use the Services, or otherwise contact us. This may include:
All personal information you provide to us must be true, complete, and accurate, and you must notify us of any changes.
To provide MyCarHQ's core functionality, we store information about your vehicle(s) and their service history, such as make, model, year, mileage, service records, and upcoming manufacturer-recommended maintenance. This information may be entered by you, or by the auto repair shop you're connected to through MyCarHQ, on your behalf.
We automatically collect information when you visit and use MyCarHQ, including IP address, browser and device characteristics, operating system, referring URLs, and general usage information. This is used to keep your account secure and to understand how the Services are used.
↑ Back to topWe may process or share data based on the following legal bases: consent; legitimate interests; performance of a contract; and legal obligations (e.g., court orders, subpoenas, or law enforcement requests). We share your information in these situations:
We do not sell or share your personal information with third-party advertisers, and we do not use it for cross-context behavioral advertising.
↑ Back to topWe use essential cookies to keep you signed in to your account and to remember basic preferences while you use MyCarHQ. We do not currently use third-party advertising, tracking pixels, or cross-site analytics cookies. If that changes, we will update this policy.
↑ Back to topMyCarHQ may contain links to other websites, such as your repair shop's own website. We cannot guarantee the safety or privacy of data you provide to any third party, and any data collected by third parties is not covered by this privacy policy. Review the policies of any third-party site directly.
↑ Back to topWe keep your account and vehicle/service-history information for as long as your account is active, so that both you and your shop have continued access to your service history. If you close your account, we will delete or anonymize your personal information within a reasonable period, unless a longer retention period is required or permitted by law, or your repair shop retains its own copy of your service records for its own legal or business purposes.
↑ Back to topWe have implemented appropriate technical and organizational security measures designed to protect the personal information we process, including secure password hashing and encrypted connections. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. Transmission of personal information to and from the Services is at your own risk.
↑ Back to topMyCarHQ is intended for vehicle owners and repair shop staff who are at least 18 years old. We do not knowingly solicit data from or market to children under 18. If we learn we have collected personal information from a child under 18 without appropriate consent, we will deactivate the account and take reasonable steps to promptly delete the data. Contact us at webmaster@mycarhq.com if you become aware of any such data.
↑ Back to topIf you are located in the EEA, UK, or Switzerland, you have the right to: access the personal information we hold about you; request correction or deletion; restrict or object to our processing; request a portable copy of your data; and withdraw consent at any time where processing is based on consent. To exercise these rights, contact us at webmaster@mycarhq.com. We rely on the following legal bases under Article 6 GDPR: consent, performance of a contract, compliance with a legal obligation, and our legitimate interests (as described in Section 2).
If you believe we are unlawfully processing your personal information, you have the right to complain to your local data protection supervisory authority. Contact details are available here.
If you would like to review, change, or terminate your account at any time, you may:
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases, subject to the retention notes in Section 6.
↑ Back to topMost web browsers include a Do-Not-Track ("DNT") feature. No uniform technology standard for DNT has been finalized industry-wide. Because we do not sell or share personal information for cross-context behavioral advertising, DNT and Global Privacy Control (GPC) signals have no additional effect on our processing today — but we will honor GPC as a valid opt-out request if our practices change in the future.
↑ Back to topIf you are a California resident, you have the right to: (1) know what personal information we have collected, used, and disclosed about you, and to request the specific pieces of that information; (2) request deletion of personal information we have collected from you, subject to certain exceptions; (3) request correction of inaccurate personal information; (4) limit the use and disclosure of sensitive personal information; and (5) not be discriminated against for exercising any of these rights.
We do not sell or share the personal information of any of our users, including consumers we know to be under 18 years of age.
To exercise your rights, submit a request to webmaster@mycarhq.com. We will verify your identity before processing your request. You may designate an authorized agent to make a request on your behalf, subject to our ability to verify that authorization.
↑ Back to topIf you are a resident of Virginia, Colorado, Connecticut, Utah, or another state with a comprehensive privacy law in effect, you may have the right to: confirm whether we process your personal information; access, correct, or delete your personal information; obtain a portable copy of your data; and appeal a denial of a rights request. To exercise these rights, contact us at webmaster@mycarhq.com.
↑ Back to topWe may update this privacy policy from time to time. The updated version will be indicated by a revised "Last Updated" date, and will be effective as soon as it is accessible. If we make material changes, we will notify you by prominently posting a notice of the changes or by directly notifying you. We encourage you to review this policy periodically.
↑ Back to topIf you have questions or comments about this policy, you may email us at webmaster@mycarhq.com or write to:
KeyMotive LLC